Free shipping is available with a minimum order of $150 after discounts for next day delivery. Otherwise, we charge a flat delivery fee of $12 islandwide, with a $5 surcharge should you decide to select a specific time frame.

This small delivery fee allows us to keep our product prices as low and accessible as possible, without compromising on quality.

On public holidays a $20 surcharge applies to help cover additional operating costs. Any applicable surcharges will be clearly shown at checkout.

Yes — You can schedule your delivery in 3-hour blocks on weekdays.

11am–2pm, 2pm–5pm, or 5pm–8pm.

We’ll do our best to deliver within your selected window, but as deliveries are routed based on the day’s orders, slight variations may occur.

Planning ahead? You can place your order up to 1 month in advance. For seasonal items like uni, prices fluctuate weekly — so these may only be available closer to your selected date.

If you’re not home during delivery, we’ll leave your items safely at your doorstep.

We’re located at:
OPUS VERTICALS PTE. LTD
Halcyon Building, 39A Jln Pemimpin, #07-01
Singapore 577183
📩 enquiry@oosterbay.com

Yes, self-collection is available — just select the self-collect option at checkout.

If you need to arrange a pickup outside of standard hours, feel free to drop us a WhatsApp message and we’ll do our best to assist.

We’re sorry to hear that the quality of your order didn’t meet expectations. Please reach out to us via
email or WhatsApp so we can make things right.
Our customer service team is available Monday to Friday, 9:30AM–5:00PM.
📞 Kindly note: This number is not monitored for calls.

You can reach us anytime at enquiry@oosterbay.com — we’ll get back to you as soon as possible.

For quicker replies, message us on WhatsApp or Telegram.
Our customer service team is available Monday to Friday, 9:30AM–5:00PM.
📞 Kindly note: This number is not monitored for calls. Please drop us a message instead.