FAQs
There is a delivery charge of $15.00 applied for all orders below $100. To qualify for free delivery, there is a minimum order of $100 (after promotions and discount).
We provide next day delivery for orders placed before 1159pm (Inclusive of Public Holidays).
Your order will be delivered anytime between our delivery window of 12pm to 7pm.
We apologize for not being able to offer an exact timing, as our drivers follow planned routes that vary daily based on the locations of the orders.
In the case of absence during your selected delivery day/time slot or wrong address given, a re-delivery charge of $20 applies.
We are not able to promise you same day delivery, however you can write in to check on the availability.
Yes, we provide the convenience of selecting your preferred delivery date directly on our website. This allows you to plan ahead and schedule your delivery for a time that suits you best, ensuring that you receive your order exactly when you need it.
Please write in to us to check on the availability for self-collection.
We are located at the following address:
OPUS VERTICALS PTE. LTD
Location: Halcyon Building, 39A Jln Pemimpin, #07-01 Singapore 577183
Email: enquiry@oosterbay.com
We apologise that the quality of the products delivered are not up to your standards. Please email us at enquiry@oosterbay.com so we can rectify the issues.
satisfaction only policy
In the super unlikely chance that you are unhappy with your order, let us know and we’ll make amends immediately.
Singapore’s Premier Destination for Premium Sashimi & Seafood
Our seafood is air-flown from Japan 4 times a week so you can be sure you’re getting the freshest and the best available.

Award Winning
Trusted and loved by more than 10,000+ Singaporeans.

Freshness Assured
Premium sashimi air-flown up to 4 times a week from Japan.

Express Delivery
FREE Next Day Delivery with our cold truck delivery fleet.

Customer Care
Your satisfaction is our priority. Contact us anytime for assistance.
Critically Acclaimed by the Media







